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INFORMATION TEXT REGARDING THE PROCESSING OF PERSONAL DATA



Data Controller

BOSA GURME GIDA DIŞ TİCARET LİMİTED ŞİRKETİ

Addres

Mahmutpaşa Mah. Karamürsel Cad. Dağıstan Sk. No:8/B, 41140 Başiskele/Kocaeli

MERSİS No

0180107839800001

E-posta

info@bosagurme.com


As Gourmet Bakkal, we process the personal data of individuals who visit our website and make purchases, in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK"), as the data controller.

1. Personal Data Processed

The following personal data may be processed in connection with your use of our website, membership, and shopping transactions:

  • First name, last name, phone number, and email address.
  • Delivery and billing address,
  • Order, product, payment, return and exchange information,
  • If a corporate invoice is requested, the tax office and tax number will be required.
  • Customer request, suggestion and complaint records,
  • IP address, cookie data, device/browser information, transaction security, and log records.

Your card information is not stored by your company. Payment transactions are securely processed through the Param payment infrastructure.

2. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

  • Managing membership, order, payment, delivery, return and exchange processes.
  • Preparing and delivering orders via HepsiJet,
  • Managing invoicing, accounting, and finance processes.
  • Customer service involves managing the processes for requests, suggestions, and complaints.
  • Ensuring information security and transaction security,
  • Fulfilling legal obligations and complying with requests from authorized institutions,
  • Measuring site performance and improving service quality,
  • With your explicit consent, we may send you electronic communications regarding campaigns, discounts, new products, and commercial content.

3. Collection Method and Legal Grounds

Your personal data is collected through our website, membership and order forms, customer service channels, email, telephone, cookies, and similar digital channels.

Your data is processed based on the legal grounds of establishing or performing a contract, fulfilling legal obligations, establishing, exercising or protecting a right, and the legitimate interests of our Company. Your explicit consent is obtained for commercial electronic communications and non-essential cookies.

4. Transfer of Personal Data

Your personal data may be shared with the following parties, limited to the purposes stated above:

  • For the purpose of carrying out payment transactions, Param and the relevant banks/payment institutions,
  • For the purpose of carrying out delivery operations, HepsiJet,
  • E-commerce, software, hosting, technical support and information technology service providers,
  • Parties receiving financial, legal and consulting services,
  • Legally authorized public institutions and organizations.

Data transfers are carried out in accordance with the data security measures stipulated in the KVKK (Turkish Personal Data Protection Law).

5. Storage Time

Your personal data will be stored for the periods stipulated in the relevant legislation or for as long as required by the purpose of processing. Upon expiration of the storage period, the data will be deleted, destroyed, or anonymized.

6. Your Rights Under the Personal Data Protection Law (KVKK)

By applying to our Company in accordance with Article 11 of the KVKK (Personal Data Protection Law);

  • To find out whether your personal data is being processed,
  • If it has been processed, request information about it.
  • To learn the purpose of processing and whether it is being used for that purpose.
  • Knowing the third parties to whom it is transferred,
  • Requesting the correction of incomplete or incorrectly processed data,
  • You can request the deletion or destruction of data when the conditions are met.
  • Requesting that these processes be notified to third parties to whom the data is transferred,
  • You can object to an unfavorable outcome resulting from analysis conducted by automated systems.
  • You have the right to claim compensation for damages you suffered as a result of an unlawful act.

Your applications, with information verifying your identity in writing to the Company address or info@bosagurme.com You can send it to this email address..